How do Payouts Work?
Payouts
How does my payout work?
We work on a 50/50 split.
That means once your item is sold, we split the profit equally between you and Unearth.
Our goal is always the same as yours — sell your items at the best possible price, so both sides benefit.
Do I need to pay anything upfront?
No. You don’t need to pay anything upfront.
All collection and handling costs are covered by us first.
Any applicable charges will only be deducted later from your payout, after your item is sold.
Why are there collection charges?
Collecting furniture involves real costs — lorry, manpower, time, and handling. Think of it like booking a 3-tonne lorry on Lalamove — except we handle everything for you upfront.
If your item doesn’t sell, or sells for less than expected, we absorb the remaining cost.
You will never be asked to top up or pay out of pocket.
What are the collection charges?
There is a base service charge of RM300 per collection.
Additional charges only apply if the collection is more difficult than normal, for example due to access issues or extra work required.
Again, nothing is paid upfront.
All charges are deducted only from your payout after the item is sold.
So how is my payout calculated?
Your payout = 50% of selling price – Our Service Fee
Our service fee includes :
Our base fee - RM 300
Furniture Dismantling Charges - RM 60 per unit
Difficult Access Charges (3 Levels):
Level 1 - RM 60
Level 2 - RM 120
Level 3 - RM 180Extra Manpower - RM 30 per person
What Are Difficult Access Charges?
These charges only apply if our team runs into difficulties or access issues when collecting from your unit. Situations like this usually take extra time and can affect our schedule for the day, which is why the charge is necessary.
If there are no access issues and the collection goes smoothly, you won’t be charged for this at all.
Difficult access charges (based on effort and time needed):
Level 1 - RM 60
Easy access (10 minutes or less), or
1 access issue (e.g. narrow doorway)
Level 2 - RM 120
More than 10 minutes to access the unit, or
2 access issues
Level 3 - RM 180
More than 10 minutes and
2 or more access issues
Examples of access issues (“blockers”):
No lift access
More than 2 levels of stairs needed
Narrow corridors or doors
Construction or renovation obstacles
Difficult parking or loading access
Long distance between loading location and place of collection
Example of Scenario A (no difficulty or dismantling):
John requested a collection with Unearth.
His items includes :
1 X Wardrobe
1 X Dining Set with 6 Chairs
2 X Queen Bed
1 X TV Cabinet
.He stays on the 22nd floor of a condominium with easy lift access and going up and down the lift takes less than 5 minutes.
The total sale of 5 items are RM 2,000.
(50% x RM 2,000) - (RM 300 base fee) = RM 700 paid out to John
Example of Scenario B (Level 3 difficulty & 1 dismantling):
David requested a collection with Unearth.
His items includes :
1 X Big Wardrobe
1 X Dining Set with 6 Chairs
2 X Queen Bed
1 X TV Cabinet
.He stays on the 5th floor of an apartment with no lift access and the loading area is situated 200m from the stairs.. We need to dismantle the big wardrobe as well.
The total sale of 5 items are RM 2,000.
(50% x RM 2,000) - (RM 300 base fee) - (RM 180 Level 3 difficulty charge) - (RM60 dismantling fee) = RM 460 paid out to David
Listing Windows
Accepted items are listed for 3 months. You will get paid for each item when and if it sells.
If Your Item Gets Sold Within 3 months
Typically, our suppliers reach out to us within a month after their collection, and upon contacting us, we share a Statement of Account to provide them with an accurate overview of their account activity.
If your supplier account reflects a positive balance, you can request a payout, and we will ensure that the sum is paid out within 7 working days. We understand the significance of these payouts to our suppliers and are committed to handling these requests with utmost priority and care.
If Your Item Is Unsold Within 3 Months
No worries! Your items will still be put to good use. It will be either recycled, donated to those in need, and as a last resort, disposed in an environmentally manner. It is our mission to keep as much goods out of landfills as possible.
FAQ
What happens if one of my items does not sell during the listing window?
For items above RM500. You may reclaim the item during the final 7 days of the listing window. If you do not reclaim an accepted item, the item becomes property of Unearth Sdn Bhd. Unclaimed Items below the RM500 value will be deemed property of Unearth Sdn. Bhd.
When do I get my payout?
When one of your items is purchased, you’ll be able to request your payout and be able to cash out as soon as the 14-day return window has passed. If the item is returned, your consignment window will be reset so that your item has more time to sell, and you will be paid out as soon as the item sells for the second time.
